Refund & Cancellation Policy

• Premium is a one-time Season 1 subscription for the software. It activates as soon as the payment is confirmed.
• A committee may stop using Premium at any time; the event page simply stops being published when the subscription ends. There is no recurring auto-charge for Season 1.
• If Premium was charged but never activated because of a technical failure on our side, contact support and we will resolve it, including a full refund of the subscription amount where activation cannot be delivered.
• Refund requests are assessed on the facts of the case. Approved refunds are returned to the original payment method by the payment partner, usually within 5-10 working days.

MyChandha never holds contribution money. Online contributions are settled by the payment partner directly to the committee's verified account.

A refund of a contribution is therefore a matter between the donor and the committee. If you contributed by mistake, contact the committee first — every published event page has a contact option — and we will help with the payment reference if needed.

Payment gateway/processing charges and taxes applied by the payment partner are separate from the MyChandha subscription price and are governed by that partner's terms. Where a charge has already been levied by the partner, it may not be recoverable through MyChandha.

Write to us through support with the committee name, event name and the payment reference shown on your receipt or Premium record.